Refund and Returns Policy

To enhance your shopping experience on prahnaaya.com, most of our products for direct sale are noted carefully with all key information required for particular design, minimizing the chances of fit-related returns. If uncertain about any aspect of your purchase, please reach out to us on below given details before placing an order.

Your purchase qualifies for return or exchange under the following conditions:

1. Incorrect product delivery.
2. Genuine manufacturing defect in the received product.

Please be aware that each return or exchange request is treated as an individual case. Refunds cannot be provided for incorrect or incomplete shipping addresses, three failed delivery attempts, or if the recipient refuses the package.

If your request aligns with our return criteria, contact our client services team within three days of delivery, providing:

– Your Order Number

– Reason for return, including an image for defective or incorrect products

Do not send back garments without written confirmation from our client services team; refunds won’t be issued in such cases.

Connect with us via:

– Email: prahnaayaghosh@gmail.com

– WhatsApp:+91 9836052522

Upon receiving confirmation for return and a pick-up schedule, ensure the unused, unworn product with intact tags is ready for return.

PLEASE NOTE: INTERNATIONAL ORDERS CURRENTLY DO NOT QUALIFY FOR RETURNS.